Kittle Photographic Ltd. gain significant efficiencies with MaxLab
"We are very pleased with our decision to adopt MaxLab. If we had to change anything, it would simply be to have made the switch sooner!." Martin Bowler, Print Lab Manager, Kittle Photographic Ltd.

Kittle Photographic Ltd. is a leading UK-based school photography business, specialising in capturing high-quality, memorable photographs for schools, nurseries, and colleges. We have been in the business for 30 years, serving thousands of schools across the UK. Our focus is on providing an exceptional photography experience that captures the essence of students and school life. We offer a wide range of services, including traditional school portraits, class group photos, and whole school panoramic photos. As a company, Kittle Photographic prides itself on delivering excellent customer service and quality products.
What challenges or needs led you to seek out a new software solution?
As Kittle Photographic continued to grow, we began facing challenges with our legacy software, which was unable to efficiently manage the increasing volume of schools, students, and orders. With a rising number of customers, our manual processes were slowing down turnaround times and making it difficult to deliver the level of service we strived for. Our legacy software was starting to fail so we needed to migrate to a modern and supported solution.
How did Halsys assist you to make a decision?
The team at Halsys was instrumental in our decision-making process. They took the time to understand our specific challenges and provided a thorough demonstration of how MaxLab could solve them. We appreciated their proactive support and ability to answer all our questions, which made us feel confident in our choice.
How have you found working with Halsys, compared with other companies in your industry?
Working with the Halsys team has been a seamless experience. From the initial setup to full implementation, they guided us every step of the way. Their customer service is excellent and always willing to assist whenever we had questions or needed technical support.
Can you describe how the MaxLab platform has impacted your day-to-day operations or productivity since the upgrade?
Since implementing MaxLab, we’ve seen a significant improvement in both our productivity and operational efficiency. Automating manual processes has freed up time for our team, enabling us to focus more on reducing job turnaround times and quality control. The software’s batch ordering system also give us real-time insights into orders, making it easier to manage workflows and track progress.
Were there any surprises, good or bad, that you'd like to share?
One pleasant surprise was how quickly our team adapted to the software. The user interface was intuitive and easy to teach, which minimized the learning curve. However, we did encounter a minor challenge with initial data migration, but the Halsys team quickly resolved it, and we’ve had smooth sailing since then.
Would you recommend our new platform to others in your field, and if so, what would be the main reasons for your endorsement?
We would recommend Halsys MaxLab to other photography businesses in our industry. The software has greatly streamlined our operations, and the support from the Halsys team has been fantastic. It has truly transformed how we manage jobs within the Lab, and we’ve seen noticeable improvements in our workflow.
If you could go back in time, is there anything you would do differently?
Looking back, we are very pleased with our decision to adopt MaxLab. If we had to change anything, it would simply be to have made the switch sooner! The impact on our Lab operations has been so significant that we wish we had embraced it earlier.
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