Those of you who subscribe to our quarterly newsletter may recall that we mentioned a recent ‘lightbulb moment’ when an outside provider reviewed our services and said, “Wow, you’re not just a software provider; you’re a technology partner.” – James White
We were thrilled by James’ observation as it perfectly captures our philosophy.
With extensive experience in volume photography, the Halsys team is passionate about the photography industry; we love what we do and are dedicated to ensuring the continued success of our clients.
Halsys stands out as the premier choice for volume photography workflow software providers, primarily due to our exceptional customer support - check out what our customers are saying about us in these comments!
Committed to customer success
At Halsys, we pride ourselves on developing superior software products tailored to diverse user needs. However, our core mission extends beyond that: we aim to help our customers resolve workflow issues and maximise profitability. This commitment to customer success is what makes Halsys the go-to company in the industry.
But don’t just take our word for it, here’s what one of our customers said recently:
“Over the last couple of years, I have had the pleasure of working with Halsys, and I must say that my experience was nothing short of phenomenal. From the beginning, their customer support team went above and beyond to ensure that all my needs were met promptly and efficiently. Each representative I interacted with was knowledgeable, courteous, and genuinely committed to solving any issues I encountered.
The software provided by Halsys is equally impressive. It is intuitively designed, user-friendly, and packed with powerful features that have significantly streamlined our business operations. The robust functionality and reliability of the software have far exceeded our expectations, making it an indispensable tool for our daily activities.
What sets Halsys apart is their unwavering commitment to customer satisfaction. Any queries or concerns we had were addressed almost immediately, with follow-ups to ensure everything was resolved to our satisfaction. The support team provided a level of service that is rare to find, even responding outside of hours in many cases.
Moreover, the company regularly updates their software with new features and improvements, showing its dedication to staying ahead of industry trends and continuously enhancing the user experience. Their proactive approach to innovation ensures we are always equipped with the latest tools to drive our success.
In conclusion, Halsys is a shining example of excellence in both customer support and software development. Their dedication to providing top-tier service and cutting-edge technology makes them a standout choice for any business seeking reliable software solutions. I highly recommend Halsys to anyone in need of superior software and exceptional customer care.” - John Lee, Principal Photographer, Kittle Photographic Limited
We thank John for taking the time to write this review, highlighting what makes Halsys a reliable business partner.
Your trusted technology partner
With nearly a century of combined experience in the volume photo industry (yes, really!), the Halsys team is exceptionally well-equipped to understand your needs as a client, provide expert advice, and analyse the next steps for your business and the industry.
At Halsys, we begin our engagement with potential clients through a discovery process even before they officially join us. This meticulous approach ensures we fully understand your needs. The discovery journey is tailored to the scale of your business and operational needs, so not all customers will require the full onboarding process.
Our typical client onboarding journey
Identify Your Core Business: We start by gaining an understanding of the core aspects of your business. This involves analysing your primary operations, the services and products you offer, and the unique value you bring to the market. Understanding your core business helps us tailor our approach to suit your specific industry and operational needs.
Discovery Call: We then conduct a discovery call with your key staff. During this call, we delve into various aspects of your business to gather essential information:
Special Needs and Workflow Pinch Points: We discuss any special requirements within your business and identify pinch points in your workflow that may be causing inefficiencies or bottlenecks.
External Workflow Integrations: We explore any external workflows that you need to integrate with, ensuring seamless operation across different systems and platforms.
Web Sales Solutions: We assess your online sales solution, how it works and how we can best incorporate your web sales solutions into a workflow.
Current System Assessment: An evaluation of your existing hardware is conducted to understand your current setup and identify areas for improvement:
Computer Hardware: We review the servers you are running to ensure they are robust, secure, and capable of handling your business operations.
Printers: We examine your printers to determine how best to communicate with them.
Camera Systems: We will look at the camera systems you are using for data capture to see how best to integrate with them.
Timeline Coordination: We work closely with you to establish realistic timelines for implementing solutions and making necessary changes. This coordination is crucial to ensure that your business is fully prepared for the busiest times of the year, avoiding disruptions and maximising efficiency during peak periods.
Training: To ensure the smooth adoption of new systems and processes, we provide comprehensive training for your key staff. This training can be conducted onsite or remotely, depending on your preference and logistical considerations. Our goal is to empower your team with the knowledge and skills they need to utilise the new solutions effectively.
Support Communication: We set up communication channels to provide ongoing support. This ensures that whenever you need assistance, you can easily reach out to our support team and receive timely help. Whether it’s troubleshooting, guidance on system use, or addressing any concerns, we are committed to being readily available to support your business.
Your trusted technology partner
Through this thorough discovery and onboarding process, we ensure that we are not just providing a service but becoming a valuable partner in enhancing your business operations.
Part of what makes working with Halsys as a technology partner a great experience is their support. Listen below to what Gary White and Eoin Coull (Gillman and Soame UK Ltd) have to say about working with Halsys.
If you’re interested in finding out more about how we can help your business grow, contact our team to book a call. We’d love to hear from you!
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